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Riviera Coco Reviews

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Overall Rating

4.5
4 Reviews
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About Riviera Coco

Rivieracoco.com, also known as Riviera Cocoa, is an Ecuadorian company located in a historically significant agricultural zone for cacao production. Over the past five years, the company has dispatched hundreds of containers to various countries including the United States, Canada, Belgium, Indonesia, and Malaysia.

In 2018, the company began producing special cacaos, tailored to the needs and requests of the customer, with varying degrees of fermentation. The company promotes responsible and environmentally friendly agriculture.

The company offers a variety of cacao products. These include conventional cacao, which is a generic cacao sourced from local farms that meets all quality parameters for export despite not undergoing a strict fermentation process. This cacao is collected in semi-dry and dry grain form.

Another product is fermented cacao, which is received fresh, excess mucilage is removed, and it undergoes a long fermentation process with 2 or 3 turnovers to ensure good fermentation between 4 and 6 days after harvest. It then undergoes standardized mechanical drying.

The company also offers partially fermented cacao, which undergoes no more than 2 days of fermentation and is dried either on drying racks or mechanical dryers to produce a standardized cacao with medium fermentation for special recipes.

Lastly, unfermented cacao is a fresh, recently harvested cacao that does not undergo a fermentation process. After special treatment, it begins the drying process a few hours after harvest.

The company's mission is to offer quality Ecuadorian cacao and cacao by-products to the local industry and international markets, working hand-in-hand with suppliers to achieve productive plantations that allow for the socio-economic development of farmers and their families, within a framework of responsibility and social commitment. The vision is to lead the production of excellent quality cacao and cacao by-products, promoting responsible and environmentally friendly agriculture, committing suppliers to the development of their plantations and families, and using new technologies to meet the demands of national and foreign consumer markets.

The company has a history of growth and development. In 2014, it began cacao production. In 2016, it inaugurated its Cacao Collection Center, working with around 200 small and medium-sized suppliers in the first year. In 2018, it began working with special cacaos. In 2019, it expanded its installed capacity to process up to 500 tons of cacao per week. In 2020, with the sponsorship of the Barry Callebaut company, it began a sustainability program called Cocoa Horizons for 304 of its suppliers. In 2021, it added 130 new suppliers to the Cocoa Horizons program.

The company's website also features an informative blog with news and updates about the cacao industry. For any inquiries, the company can be contacted directly through the contact information provided on the website.

Please note that this information is based on the latest available data and may be subject to change. For the most accurate and up-to-date information, it is recommended to visit the official website or contact the company directly.

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Riviera Coco Customer Reviews (4)

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Estevan Souza
Estevan Souza
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Feb 7, 2023
Alambek Vizirov
Alambek Vizirov
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Feb 4, 2023
Megan Nash
Megan Nash
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Feb 4, 2023
Sebastian Kastner
Sebastian Kastner
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Feb 3, 2023

Riviera Coco Customer’s Q&A

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Riviera Coco FAQs

FAQ

Rivieracoco.com Return Policy?

Based on the information found, Riviera Coco has a return policy in place. However, it seems that the return process might not be as easy as advertised. Customers have reported that the company does not refund the money even when sizing issues are proven, offering only store credit instead. Additionally, the return shipping cost is not refunded. The return address is in Mexico, which could make the return shipping cost from the US expensive. There is also a restocking fee of $8.50 for each item returned.

As for the shipping policy, it appears that there might not be free shipping options to certain locations, even for purchases over USD 100. Some customers have reported dissatisfaction with the tracking code updates, stating that incorrect or missing codes were given. This made it difficult to track the delivery process. Express shipping is offered, but it comes with an extra fee.

Please note that this information is based on customer reviews and experiences, and the actual policies may vary. It is always recommended to check the latest policies directly on the Riviera Coco website.

FAQ

What products does Rivieracoco.com offer?

Rivieracoco.com, also known as Riviera Cocoa, is an Ecuadorian company that specializes in the production of cacao. The company offers different types of cacao including Conventional Cacao, Fermented Cacao, Partially Fermented Cacao, and Unfermented Cacao. Each type of cacao undergoes a unique process. For instance, Fermented Cacao is received very fresh, excess mucilage is removed, and it undergoes a long fermentation process with 2 or 3 turns to ensure good fermentation between 4 and 6 days after harvest. Then, a standardized mechanical drying process is carried out. On the other hand, Unfermented Cacao is fresh, recently harvested cacao that does not undergo a fermentation process; after special treatment, it begins its drying process a few hours after harvest. The company is committed to responsible agriculture and works closely with its suppliers to achieve productive plantations that allow the socio-economic development of farmers and their families. It's worth noting that the information available does not specify whether Rivieracoco.com offers any other products apart from cacao.

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