Riviera Coco Reviews
Riviera Coco Customer Reviews (4)
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Rivieracoco.com Return Policy?
Based on the information found, Riviera Coco has a return policy in place. However, it seems that the return process might not be as easy as advertised. Customers have reported that the company does not refund the money even when sizing issues are proven, offering only store credit instead. Additionally, the return shipping cost is not refunded. The return address is in Mexico, which could make the return shipping cost from the US expensive. There is also a restocking fee of $8.50 for each item returned.
As for the shipping policy, it appears that there might not be free shipping options to certain locations, even for purchases over USD 100. Some customers have reported dissatisfaction with the tracking code updates, stating that incorrect or missing codes were given. This made it difficult to track the delivery process. Express shipping is offered, but it comes with an extra fee.
Please note that this information is based on customer reviews and experiences, and the actual policies may vary. It is always recommended to check the latest policies directly on the Riviera Coco website.
What products does Rivieracoco.com offer?
Rivieracoco.com, also known as Riviera Cocoa, is an Ecuadorian company that specializes in the production of cacao. The company offers different types of cacao including Conventional Cacao, Fermented Cacao, Partially Fermented Cacao, and Unfermented Cacao. Each type of cacao undergoes a unique process. For instance, Fermented Cacao is received very fresh, excess mucilage is removed, and it undergoes a long fermentation process with 2 or 3 turns to ensure good fermentation between 4 and 6 days after harvest. Then, a standardized mechanical drying process is carried out. On the other hand, Unfermented Cacao is fresh, recently harvested cacao that does not undergo a fermentation process; after special treatment, it begins its drying process a few hours after harvest. The company is committed to responsible agriculture and works closely with its suppliers to achieve productive plantations that allow the socio-economic development of farmers and their families. It's worth noting that the information available does not specify whether Rivieracoco.com offers any other products apart from cacao.